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Unable to change user permission for Test Management & billing issue



I'm using Test Management for Jira and I created a user group especially for users that would write and execute test cases in Test Management. The group consists of 9 users so the cost for Test Management should be $10.

Screenshot 2020-08-20 at 14.57.56.png

Also, the members of this group don't have any product access (I've unchecked everything from "Edit group's access" page):

Screenshot 2020-08-20 at 15.41.00.png

I've also updated the permissions in the Test Management page, where I allowed permissions only for the members of the group:

Screenshot 2020-08-20 at 15.04.30.png

My main problem is that in the billing report, I am billed for 12 users that use Test Management instead of 9 users who are part of the group:

Screenshot 2020-08-20 at 15.03.42.png

How can I update the user access for Test Management so that only the 9 members from the group that I've created can have access to it and thus, I will be billed only for those 9 members?

Thank you in advance!


1 answer

0 votes
will Atlassian Team Aug 24, 2020

Hello Ana-Maria,

Your TM4J app subscription is tied to your Jira Software subscription (12 users). It means that all your Jira Software users (the 12 of them) can potentially use TM4J - regardless of the group access.

Hope that helps!


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