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Unable to authenticate using JIRA CLI v 6.7.1

I've just donloaded the CLI 6.7.1 distribution. When attempting to run a CLI command for JIRA, I receive an 401 response code on the licenses validation check.

Response code: 200, message: null, url: https://jira.XXX.com/rest/auth/1/session
Response code: 401, message: null, url: https://jira.XXX.com/rest/org.swift.jira.cli/latest/validatelicense
Retry request on 401 error.
Response code: 401, message: null, url: https://jira.XXX.com/rest/org.swift.jira.cli/latest/validatelicense

Remote error: User is not authorized to perform the request. Response code: 401.
org.swift.common.cli.CliClient$RemoteNotAuthorizedException: User is not authorized to perform the request. Response code: 401.
	at org.swift.common.cli.helpers.DefaultRemoteHelper.handleBadResponseCode(DefaultRemoteHelper.java:1031)
	at org.swift.common.cli.helpers.DefaultRemoteHelper.restRequestWithUrlConnection(DefaultRemoteHelper.java:858)
	at org.swift.common.cli.helpers.DefaultRemoteHelper.restRequestWithFullUrl(DefaultRemoteHelper.java:668)
	at org.swift.common.cli.helpers.DefaultRemoteHelper.restRequestWithUrlConnection(DefaultRemoteHelper.java:852)
	at org.swift.common.cli.helpers.DefaultRemoteHelper.restRequestWithFullUrl(DefaultRemoteHelper.java:668)
	at org.swift.common.cli.helpers.DefaultRemoteHelper.restRequestWithFullUrl(DefaultRemoteHelper.java:639)
	at org.swift.common.cli.helpers.DefaultRemoteHelper.restRequest(DefaultRemoteHelper.java:622)
	at org.swift.common.cli.helpers.DefaultRemoteHelper.restRequest(DefaultRemoteHelper.java:611)
	at org.swift.common.cli.helpers.DefaultRemoteHelper.restRequest(DefaultRemoteHelper.java:595)
	at org.swift.common.cli.helpers.AppfireRemoteHelper.getServerInfo(AppfireRemoteHelper.java:117)
	at org.swift.common.cli.DefaultRemoteClient.validateLicense(DefaultRemoteClient.java:253)
	at org.swift.jira.cli.JiraClient.validateLicense(JiraClient.java:2466)
	at org.swift.jira.cli.JiraClient.handleRequest(JiraClient.java:766)
	at org.swift.common.cli.DefaultRemoteClient.process(DefaultRemoteClient.java:506)
	at org.swift.common.cli.CliClient.doWork(CliClient.java:572)
	at org.swift.jira.cli.JiraClient.main(JiraClient.java:172)
URL requested: https://jira.XXX.com/rest/auth/1/session

We have a valid license.

We have the connector installed and the license is valid.

We are JIRA 7.3.5 Data Center Server install.

If I go to the URL that validates the license, I get a proper response:

{"status":true,"message":"Bob Swift Atlassian Add-ons - JIRA CLI Connector has a valid license.","product":"JIRA","version":"7.3.5","build":"73016","buildDate":"2017-04-19T00:00:00.000-0400","time":"2017-07-10T13:28:05.731-0400","timeZone":"Eastern Standard Time","title":"XXX JIRA","baseUrl":"https://jira.XXX.com","connectorVersion":"6.7.0"}

2 answers

0 votes
WW Rising Star Sep 16, 2022

It's a bit late, but for those still looking for the answer.

You need to add to the action line:

--options basicAuthentication

Can you post the command you're running? Please obfuscate the password. :)

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