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Unable to activate the addon Edited

Hello,

We are Vendors of addon in marketplace.

Couples days ago one of our clients report that he is unable to activate out plugin.

The plugin worked fine till the trial was over. After trial, he was trying to active the plugin with commercial license. He encounr the error in the marketplace view during activation:
(translated from Spanish)

 

The application has not been activated. Check the logs for more information

 

He sent us logs and that is the error stack ocured during activation. There are not direct errors from our plugin. We are thinking that could be some issue with his Jira instance. Please help. The head of error stack:

30-Oct-2020 15:35:45.407 ADVERTENCIA [ContainerBackgroundProcessor[StandardEngine[Catalina]]] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected El hilo [http-nio-8080-exec-10] (id=[28]) ha estado activo durante [129.732] miilisegundos (desde [30/10/20 15:33]) para servir el mismo requerimiento para [http://80.32.133.72:9003/rest/plugins/1.0/com.vilisoft.jira.plugins.template-cloner-key] y puede estar atascado (el umbral configurado para este StuckThreadDetectionValve es de [120] segundos). Hay [1] hilo(s) en total que son monitorizados por esta Válvula y pueden estar atascados.
java.lang.Throwable
at java.lang.Thread.sleep(Native Method)
at com.atlassian.plugin.util.WaitUntil.invoke(WaitUntil.java:79)
at com.atlassian.plugin.manager.PluginEnabler.actualEnable(PluginEnabler.java:139)
at com.atlassian.plugin.manager.PluginEnabler.enable(PluginEnabler.java:97)
at com.atlassian.plugin.manager.PluginEnabler.enableAllRecursively(PluginEnabler.java:69)
at com.atlassian.plugin.manager.DefaultPluginManager.lambda$enablePlugins$28(DefaultPluginManager.java:1585)
at com.atlassian.plugin.manager.DefaultPluginManager$$Lambda$2040/252066533.run(Unknown Source)
at com.atlassian.plugin.manager.PluginTransactionContext.wrap(PluginTransactionContext.java:63)
at com.atlassian.plugin.manager.DefaultPluginManager.enablePlugins(DefaultPluginManager.java:1552)
at com.atlassian.jira.plugin.JiraPluginManager.enablePlugins(JiraPluginManager.java:134)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy554.enablePlugins(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)

 

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