Trying to use Automation to tag several users for a custom field

[Andrea Robbins]

I am trying to create an automation so when the collabs custom field (people field with multiple users) is edited, then a comment is created, tagging them letting them know that they have been tagged. This is what I have so far, but it is not working: 

Hello [~accountid:{{customfield_20056.accountId}}], you have been added to {{issue.key}} as a collaborator. Please see the ticket for further information.

I have done this before for a custom field, but never for a custom field that has more than one person in it (it is not restricted to a single user). I am wondering if this is not supported yet in team-managed projects or Jira?

[John Funk · Accepted solution]

Hi Andrea,

I have not tried to do that for a Team-managed project before. But does it have to be a comment added? Can it just be an email that gets sent using Automation for Jira? 

[Andrea Robbins]

That is a great idea! That will work! In the to: field, can I just put {{customfield_20056.accountId}} or how would I do that?

[John Funk]

You should be able to just type in the name of the field. I have not tried that with a multi-user field though. 

[Andrea Robbins]

I tried it for one user first. I have the to field filled out with this smart value: 

The error message in the automation Audit Log says that the "to" field is empty when it's not. :(

[John Funk]

Did you try with just the field name? Start typing and it should come up. 

[Andrea Robbins]

for whatever reason, it doesn't recognize the field as a people field:

The only options seemed to be standard/default Jira people fields 

[John Funk]

I thought that Collabs was a people picker field. Is it not? 

When I type in the field name for a multi-user people picker field, it comes up:

[Andrea Robbins]

It is, but I'm not sure why it doesn't show up :(

[John Funk]

Ah! I forgot this field created on a Team-managed project. So, yeah, it looks like it's not supported. 

[Andrea Robbins]

Good to know! Thank you! I will definitively use this in the future for company-managed projects. 

[Andrea Robbins]

Do you have any other ideas on how to notify multiple users when added to a custom field? 

[John Funk]

Not unless you just hard code their email addresses in the To field. 

[Andrea Robbins]

Oh interesting, thank you!