Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Trigger rule on CSV Import


I wrote rules to be performed on Issue Creation. They work fine when I create an issue through Jira's UI. Unfortunately, when I create Issues by importing a CSV through Jira's "External System Import" > "CSV" the rules are not triggered. What can I do to make it work?

I searched for a solution here in the forum but failed to find a match. If I missed a similar question by accident, please excuse me and kindly point me to it.

Thank you very much for your efforts. And thank you for the wonderful "Automation for Jira" Plugin.

Kind regards,

Gregory Catellani


2 answers

1 accepted

3 votes
Answer accepted
John McKiernan
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 20, 2018

Hi Gregory,

Apologies - I misread your comment!

In terms of the "External System Import" feature - There isn't much we can do here as Jira doesn't fire the event - there is an issue over at Atlassian for this -

What you could do is use the 'Bulk Create' feature instead of the importer as this does create events -

From there, you should be able to set up rules that will successfully execute. 

Let me know if you have any problems!




the 'Bulk Create' way is what we went for, and it works like a charm. Thank you very much John. 


Hi @John McKiernan1 ,


'Bulk Create' works for me too.


Thank you

0 votes
John McKiernan
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 17, 2018

Hi Gregory,

Unfortunately this is not something Automation for Jira supports at the moment. It would definitely be good to have though. We are tracking it at the link below and will let you know once it is possible. (you may need to view incognito to see this).


Hi John,


thanks for getting back to me. I'm unsure if the link you posted is the one you intended to post, as it leads to a ticket for "CVS Exports" whereas I was talking about triggering rules on CVS import.


Maybe my description wasn't accurate, so let me retry. I have an automation rule that listens to Issue creations. When I create an issue through "Create Issue" the rule is triggered. If I import issues from a CSV file through Jira's "External System Import" however, the rule is not triggered!

BTW: Post Scripts on the "Create"-transition are actually triggered in case of issue importing through CSV files! So if your plugin isn't able to register the creation of issues through CVS imports could you possibly tell me if and how to trigger an automation rule with a Post Script from within a workflow?




Looking for same functionality.  I manually enter 30-50 Epics per week - we have a Jira Automation for this whereby I only enter Epic information and the 10 various issuetypes are created 'beneath' the Epic based on the Epic Create trigger.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events