Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Trello - Big Picture - No Access (yet another post regarding)

So we are a large company with a small group using Trello. I'm not the administrator, just a team member. We've set up a Team page, and have 16 Boards created on it. I installed Big Picture within one of the boards and only get "You don't have access to this task". This is a Business Class - Private instance of Trello. Do I need admin rights to see stuff? Or does the admin have to grant rights? Thought I read that ALL the boards need to have Big Picture added to them individually. Is this what's causing it? (Would rather if I didn't have to add it to all the Boards since I'm not on some of them).


1 answer

0 votes
Anna-SoftwarePlant Marketplace Partner Feb 23, 2021

Hi @Ron Mochinski

By default, a user has access to tasks when:

  • Is a Trello Board member
  • Is not Trello Board member, but Board visibility is set up to "Team," and a user is a member of the team to which a given Board belongs
  • Board visibility is set up to "Public."

These are the rules when it comes to the visibility of the tasks. However, f you want to edit tasks, you must be a given team member.

I'm seeing the same issue but have also confirmed that the user does in fact have access to all the board in BigPicture. I can navigate to each of the the board as the user and view all the tasks, but when I switch to BigPicture mode all the tasks are blocked.

It might be worth noting that the boards are part of a workspace, but the user has been invited from outside the workspace. Everything works as expected for users inside the workspace.

Like Anna-SoftwarePlant likes this
Anna-SoftwarePlant Marketplace Partner Apr 30, 2021

Hi @Mark Monteiro

Please make sure that a user meets one of the requirements that I mentioned in my previous message. 

If yes, and he still cannot access BigPicture power-up, please raise a ticket via our Service Desk. This will allow our product specialists and developers to investigate your instance and plugin.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

420 views 3 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you