Trello - Big Picture - No Access (yet another post regarding)

Ron Mochinski February 22, 2021

So we are a large company with a small group using Trello. I'm not the administrator, just a team member. We've set up a Team page, and have 16 Boards created on it. I installed Big Picture within one of the boards and only get "You don't have access to this task". This is a Business Class - Private instance of Trello. Do I need admin rights to see stuff? Or does the admin have to grant rights? Thought I read that ALL the boards need to have Big Picture added to them individually. Is this what's causing it? (Would rather if I didn't have to add it to all the Boards since I'm not on some of them).

BigPicScrnSht.png.jpg

1 answer

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Anna-BigPicture
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 23, 2021

Hi @Ron Mochinski

By default, a user has access to tasks when:

  • Is a Trello Board member
    or
  • Is not Trello Board member, but Board visibility is set up to "Team," and a user is a member of the team to which a given Board belongs
    or
  • Board visibility is set up to "Public."

These are the rules when it comes to the visibility of the tasks. However, f you want to edit tasks, you must be a given team member.

Mark Monteiro April 28, 2021

I'm seeing the same issue but have also confirmed that the user does in fact have access to all the board in BigPicture. I can navigate to each of the the board as the user and view all the tasks, but when I switch to BigPicture mode all the tasks are blocked.

It might be worth noting that the boards are part of a workspace, but the user has been invited from outside the workspace. Everything works as expected for users inside the workspace.

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Anna-BigPicture
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 30, 2021

Hi @Mark Monteiro

Please make sure that a user meets one of the requirements that I mentioned in my previous message. 

If yes, and he still cannot access BigPicture power-up, please raise a ticket via our Service Desk. This will allow our product specialists and developers to investigate your instance and plugin.

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