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Trello - Big Picture - No Access (yet another post regarding)

So we are a large company with a small group using Trello. I'm not the administrator, just a team member. We've set up a Team page, and have 16 Boards created on it. I installed Big Picture within one of the boards and only get "You don't have access to this task". This is a Business Class - Private instance of Trello. Do I need admin rights to see stuff? Or does the admin have to grant rights? Thought I read that ALL the boards need to have Big Picture added to them individually. Is this what's causing it? (Would rather if I didn't have to add it to all the Boards since I'm not on some of them).


1 answer

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Anna-BigPicture Marketplace Partner Feb 23, 2021

Hi @Ron Mochinski

By default, a user has access to tasks when:

  • Is a Trello Board member
  • Is not Trello Board member, but Board visibility is set up to "Team," and a user is a member of the team to which a given Board belongs
  • Board visibility is set up to "Public."

These are the rules when it comes to the visibility of the tasks. However, f you want to edit tasks, you must be a given team member.

I'm seeing the same issue but have also confirmed that the user does in fact have access to all the board in BigPicture. I can navigate to each of the the board as the user and view all the tasks, but when I switch to BigPicture mode all the tasks are blocked.

It might be worth noting that the boards are part of a workspace, but the user has been invited from outside the workspace. Everything works as expected for users inside the workspace.

Like Anna-BigPicture likes this
Anna-BigPicture Marketplace Partner Apr 30, 2021

Hi @Mark Monteiro

Please make sure that a user meets one of the requirements that I mentioned in my previous message. 

If yes, and he still cannot access BigPicture power-up, please raise a ticket via our Service Desk. This will allow our product specialists and developers to investigate your instance and plugin.

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