Transition on Comment - Ignore internal comments

[Ted Mozer]

Hello,

I just got the plugin and am playing with a few things that would help our team.

I set up a "Transition on Comment" rule, and it works fine except for the fact that when our team creates an internal comment, the rule processes, if applicable.

I've attempted to use smart values, specifically "{{comment.internal}}" to have it not process when internal comments are made, to no avail.

I'm certain there is a way to accommodate this; can you please assist?

In JIRA's built-in automation, there is a "comment visibility" selection that allows the rule to consider internal or public comments.

The screenshot shows one of my attempts to use the smart value to handle this, and failing.

[Deleted user · Accepted solution]

Hey there Muyiwa,

You'll need to use the "Compare condition" to match the smart value, not the JQL condition.

So it'll be:

{{comment.internal}}
EQUALS
false

Not the lowercase f in false as well.

Hope that helps!

Cheers,

Mark C

[Sam Dean]

I managed to get {{issue.comments.last.internal}} to return a value for me. Hope this helps someone.

[Cow Hills]

Hello Muyiwa Fagbami,

I did by creating a Compare condition and settings it to compare {{comment.internal}} equals false

 

[eutomi2]

I did all of the following, but no luck in my current setup. I was reading up on documentation and learned how to look-up smart values. I peeked in my JSON files and I could not see this smart value any where. Is this deprecated?