Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Transition a comment with automation when a customer responds



we are looking to transition a comment with automation when a customer responds on Jira Service management cloud with Jira Automation. 

Can anyone help with the triggers, conditions please. i cant seem to get this working like it did on legacy automation when we where on jira server. 

1 answer

0 votes
Stefan Salzl
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 24, 2023

Hi @Katy Watson 

I‘m not quite sure if I could follow:

what exactly do you mean wirh „transition a comment“? Or did you mean transition a ticket when a customer comments on an issue?


Hi Stefan, 

I did mean transition a ticket when a customer comments. 

we want to have a waiting for customer status that when a customer comments on the ticket it transitions to Waiting for support


Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events