I am struggling to find information regarding this so I am hoping someone may have an answer for me. I am using the BigPicture trial and our ticketing process within a project will have multiple users as the assignee throughout the life of the ticket in the project depending on area of work (i.e. Development, QA, etc.). When I try to view the hours based on what the user has available and what is being calculated from the original estimate of the ticket, the hours move from resource to resource when the assignee is changed. This is making it difficult to get correct information for each user in the process. Is there a way that this can be broken down and tracked by individual assignee on the ticket?
Any help is appreciated. Thanks!
Yes, you've got options. I set up one of them in the screenshot below.
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