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Traceability matrix issue in Zypher

Hello,

 

For one of my organizational projects, i'm using free version of JIRA where requirements and test scenario/cases and defects have been logged using JIRA and Zypher in below manner.

User Story (Relates to)-> Test Scenario (Relates to)-> Test Case (Relates to)-> Defect.

using both forward and backward traceability, i'm unable to see this entire view either in application or in exported file.

Could you please help me with the process, where i can change some setting and get this view to track entire release?

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