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Time to first response from a specific date in Eazybi

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Ben Jones
Ben Jones Oct 13, 2022

I want to create a version of the Time to first response breached report - <SLA> - Met vs Breached (eazybi.com) but only show tickets created from a specific date and am having trouble, anyone able to help?

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Janis Plume _eazyBI_
Janis Plume _eazyBI_
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Oct 13, 2022

Hi, Ben

 

You may find hints about the solution on eazyBI community site:


https://community.eazybi.com/t/how-to-exclude-issues-created-after-a-certain-date-from-sla-time-to-resolution-calculation-for-a-single-client/2881

https://community.eazybi.com/t/sla-dashboard-filtering-by-created-date/6117

 

Kindly,

Janis, eazyBI support

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