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Time to SLA plugin upgrade breaks Queues

Brian Fisher
Brian Fisher Oct 12, 2021

We recently upgraded our Time to SLA plugin and ever since all of our project queues have vanished, even for some projects where we don't use it.  Disabling the app causes them to re-appear so certainly something with the upgrade is causing this.  Any ideas?

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Tuncay Senturk
Tuncay Senturk
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Oct 13, 2021

Hi @Brian Fisher 

I'm sorry that you've had a problem with the latest version of TTS.

Could you please raise a support ticket here?

A screen share session will be definitely helpful in order to identify and fix the problem as soon as possible. The team will be waiting for the ticket to contact you.

Kind regards!

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Brian Fisher
Brian Fisher Oct 12, 2021

Also here are a few of the errors I see, specifically when trying to import the existing rules we had set

 

Capture.JPGCapture1.JPG

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