Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Time to SLA plugin upgrade breaks Queues

Brian Fisher
Brian Fisher October 12, 2021

We recently upgraded our Time to SLA plugin and ever since all of our project queues have vanished, even for some projects where we don't use it.  Disabling the app causes them to re-appear so certainly something with the upgrade is causing this.  Any ideas?

Answer
Watch
Like Be the first to like this
315 views

2 answers

1 accepted

0 votes
Answer accepted
Tuncay Senturk
Tuncay Senturk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 13, 2021

Hi @Brian Fisher 

I'm sorry that you've had a problem with the latest version of TTS.

Could you please raise a support ticket here?

A screen share session will be definitely helpful in order to identify and fix the problem as soon as possible. The team will be waiting for the ticket to contact you.

Kind regards!

View More Comments
Brian Fisher
Brian Fisher October 13, 2021

Will do

Like • Tuncay Senturk likes this
Reply
0 votes
Brian Fisher
Brian Fisher October 12, 2021

Also here are a few of the errors I see, specifically when trying to import the existing rules we had set

 

Capture.JPGCapture1.JPG

Reply

Suggest an answer

Log in or Sign up to answer
Product apps
Apps & Integrations
TAGS
AUG Leaders

Atlassian Community Events

    See all events