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Time to SLA [addon-plugin.tts]

Summitmedia Feb 16, 2014


I'd like to know if the Priority field in SLA configuration screen can be calculated custom field.

Is there option to chose on which fields is the SLA based?

We need priority submitted from two values. So the result is shown in Calculated text field (innovalog plug in).



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Tuncay Senturk Community Leader Mar 03, 2014

Hi Lenka,

Sorry that I could not see this question for days. I have implemented this feature within new feature

Tuncay Senturk

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