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We use automation in our Jira Service Management solution and have used the 'Time in Status' rule to move inactive tickets to another status after 5 or 10 days. The automation have been updated so our old rules are now Legacy Automation rules. I would like to update the rules using the new way of making automations, but can't seem to find the 'Time in Status' rule in the new automation.
Any suggestions on how I change status based on how many days it have been in a specific status?
We do send reminders out before the status is changed, so I doubt it can be done by looking at when it was last updated with a comment.
Looking at your question, I thought you could try another solution for Jira Cloud SLA Time and Report for Jira. Here in the SLA configuration you can choose the “Notify user in a comment” condition (selecting the necessary users to be notified) and the resolution time.
I’ll add a screenshot of how it works:
By the way, this add-on is created by my SaaSJet team, so if you have any questions, I’m ready to help you.