Hi @Maha Eltemsah ,
I suggest that you directly get in touch with the app owner. They might not have seen your question here in the community. There must be a support email address of the app owner on the marketplace page of the app. I hope they will immediately look into your problem.
On the other hand, if you consider trying an alternative app, you can try Status Time app developed by our team. There is also free but limited version of it, Status Time free.
Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports(eg. average in progress time per project).
Here is the online demo link, you can see it in action and try. Hope it helps.
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