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Time based trigger in Automation

Dear Team,

Doing Good!!

I have tried several triggers in automation but unable to find time based triggers i.e.

1- if status is Resolved , automatically closed in next 3 hours.
2- If no one commented on PRIORITY 1 ticket in next 30 minutes then trigger start work

Same like SLA triggers it will execute when timer meets the condition,

thanks

1 answer

1 accepted

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Answer accepted

Hi,

This is something that we don't have built-in support for.  You can achieve some things using our scheduled triggers and JQL.

Example JQL

status = resolved && status changed BEFORE -3h
status = todo && priority = 1 && updated <= -30m

If you need fancier JQL there may be other add-ons that provide some niceties there.

Some reference links:

Cheers,
Brydie 

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