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Dear Team,
Doing Good!!
I have tried several triggers in automation but unable to find time based triggers i.e.
1- if status is Resolved , automatically closed in next 3 hours.
2- If no one commented on PRIORITY 1 ticket in next 30 minutes then trigger start work
Same like SLA triggers it will execute when timer meets the condition,
thanks
Hi,
This is something that we don't have built-in support for. You can achieve some things using our scheduled triggers and JQL.
Example JQL
status = resolved && status changed BEFORE -3h
status = todo && priority = 1 && updated <= -30m
If you need fancier JQL there may be other add-ons that provide some niceties there.
Some reference links:
Cheers,
Brydie
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