Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Time based trigger in Automation

Dear Team,

Doing Good!!

I have tried several triggers in automation but unable to find time based triggers i.e.

1- if status is Resolved , automatically closed in next 3 hours.
2- If no one commented on PRIORITY 1 ticket in next 30 minutes then trigger start work

Same like SLA triggers it will execute when timer meets the condition,


1 answer

0 votes


This is something that we don't have built-in support for.  You can achieve some things using our scheduled triggers and JQL.

Example JQL

status = resolved && status changed BEFORE -3h
status = todo && priority = 1 && updated <= -30m

If you need fancier JQL there may be other add-ons that provide some niceties there.

Some reference links:


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

🤺 Atlympic Event: Partnerships

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

51 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you