Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Time based trigger in Automation

Dear Team,

Doing Good!!

I have tried several triggers in automation but unable to find time based triggers i.e.

1- if status is Resolved , automatically closed in next 3 hours.
2- If no one commented on PRIORITY 1 ticket in next 30 minutes then trigger start work

Same like SLA triggers it will execute when timer meets the condition,


1 answer

1 accepted

0 votes
Answer accepted


This is something that we don't have built-in support for.  You can achieve some things using our scheduled triggers and JQL.

Example JQL

status = resolved && status changed BEFORE -3h
status = todo && priority = 1 && updated <= -30m

If you need fancier JQL there may be other add-ons that provide some niceties there.

Some reference links:


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Marketplace Partner Spotlight: AppLiger

This month the spotlight is on AppLiger. We caught up with Pavel Pavlovsky, CEO and Product Manager, to learn how the company started and what fuels the team's creativity.    Atlassian:...

366 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you