I got many ticket closed without any date of first response.
it's look like if the reporter is the only one who put comment, there is no date of first response.
it's look like normal when the ticket is create and close the same day but the same person but if its few day later, could it be count as first response, isn't it even if it's the same person !
There is a way to force the date of first response , even if its the ticket repoter who is the first and last actor ?
It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...
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