Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Ticket Close with comment but without date of first response Edited

I got many ticket closed without any date of first response.


it's look like if the reporter is the only one who put comment, there is no date of first response.

it's look like normal when the ticket is create and close the same day but the same person but if its few day later, could it be count as first response, isn't it even  if it's the same person !


There is a way to force the date of first response , even if its the ticket repoter who is the first and last actor ?

2 answers

Here one exemple

left a issue, closed, without date of first response but with a comment

and on the right a issue with a date of first respond !

date of first response exemple.png

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

5 mobile apps for Jira Cloud to boost productivity

  It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...

290 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you