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Threaded comments for JIRA - Internal comments in threads sent to Service Desk customers

We are using the Threaded comments for JIRA but we found out recently that when our agent replies in thread to an Internal comment in our Service Desk, that comment is sent to the Reporter via email notification (even though it is marked as Internal).


We would like to enable this add-on only for JIRA, exclude Service Desk.


Is that possible?


2 answers

We're facing the same problems. Does anybody know if there's a bug ticket or something similar out there for voting? Do they have something like that?

No, but if you find one post it back here and my whole department will swarm it to upvote it.

Hi, we are faced with the same problem. 

Since several months the vendor can not eliminate the problem, as a result we decided to modify the plug-in independently, if interested, write me in a week or so - I will share it.

Hi Nikita,

that is great!

We are interested in your solution very much.

Could you share it with me, please?



Hi Nikita,


thank you so much!

But we don't see how this is different from our current version, could you say how this version was edited? Or what's the context behind this file?

Thank you again,



We're still encountering this same problem.

Lenka, were you able to find a solution?

Unfortunately, Nikita's code is no longer visible.

Does AtlaZon get notice of these FAQ questions?

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