The Reporter is not getting notifications when issue is cloned and moved to a different project.

Arif Patel May 10, 2023

We created an automation that clones a ticket in a jira service mgmt project site to another one. 

When the clone ticket is made, then we would reply to customer but no notifications is sent out to them. Even if we add them as request participants

Any thoughts on why this maybe happening?

edit: I might have put this in the wrong community sub channel - my apologies 

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Arif Patel October 4, 2023

I got an answer from Atlassian Support! 

The request type was not selected for the cloned issue. 

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