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Currently I have this problem when I want to manually fill the user picker field. Only if I paste the full name or give the button to open the user search, allows me to do so. But if I want to fill it manually, the window with the message persists
Jira Server v8.13
Thank you @Brant Schroeder for answer,
We realized that the problem is cause about there are users in AD that don´t have an email asociate it
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