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The Connector installation error

Adrijus Jakulevicius Mar 13, 2013

Hi,

After The Connector installation (added to Jira home directory), The Connector can not be enabled.

I use manual

http://manual21.the-connector.com/introduction#installation

This plugin could not be loaded by the plugins system. It has one or more errors which prevent it from being enabled.

I am trying Jira and Connector trial version on my computer.

Where I can find these error description?

2 answers

1 accepted

0 votes
Answer accepted
Adrijus Jakulevicius Mar 18, 2013

I have answer from The Connector support line:

JIRA 5 has an Application Data folder with the plugins folder you need.

C:\Program Files\Atlassian\Application Data\JIRA\plugins\installed-plugins

NathanG Nov 14, 2013

I have this same error... what did you do to fix it? I don't understand this answer.

Adrijus Jakulevicius Nov 17, 2013

Hi,

This tool has much more errors and weak support. I don't suggest to use it.

I did not receive answers to my questions from the support line.

0 votes
Nic Brough [Adaptavist] Community Leader Mar 13, 2013

Ok, what does the log file say? What errors are you seeing?

Adrijus Jakulevicius Mar 13, 2013

2013-03-14 16:46:07,770 http-bio-8080-exec-11 ERROR adrijus.jakulevicius 1006x172x1 g6c17z 0:0:0:0:0:0:0:1 /secure/AdminSummary.jspa [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.atlassian.jconnect.jconnect-plugin:uuid'. Is the plugin present and enabled?

Adrijus Jakulevicius Mar 18, 2013

I have answer from The Connector support line:

JIRA 5 has an Application Data folder with the plugins folder you need.

C:\Program Files\Atlassian\Application Data\JIRA\plugins\installed-plugins

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