Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Text of basic tasks not visible


I am using BigPicture 8 and some basic tasks to structure my project. These basic tasks are named and the names are visible on general gantt. But drilling down to a programm Increment or an iteration only shows the structure represented by the basic tasks, but not its text. An hourglass appears instead when i hoover of the yellow area shown in the attachment.

Thanks for any help.


1 answer

1 accepted

0 votes
Answer accepted
Anna-SoftwarePlant Marketplace Partner Feb 26, 2021

Hi @Harald Bader

Let me shed some light on the concept of sub-scope.
The sub-box (PI/Iteration) scope is always a subset of the scope already defined at an upper-level of the Box hierarchy. Usually, it is automatically synced with a value of a selected field in Jira.

While Basic Tasks are tasks stored by the App only and are not synchronized with Jira. Their main role is, among others, to create a custom hierarchy and aggregate data.

Resulting from previous, you can note that Basic Task cannot be part of Program Increment/Iteration because simply has no attributes that would let to synchronize it with any subscope, and that's why it's not displayed.

However, we keep "the ghost version" of basic tasks to preserve your custom hierarchy.

Dear Anna

Thank you very much for your detailed answer. And I appreciate that you do not need to guess but know the answer.

I'm not an expert regarding the architecture of Jira and BigPicture, but it seems somewhat strange to me that BigPicture is aware of the ghost but cannot display its content.

Nevertheless, now knowing about the mechanism I misused an issue type in Jira to enforce the sync and arrange the sub-grouping.

Thanks again for your help.



Like Anna-SoftwarePlant likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

331 views 3 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you