Tempo timesheet is down in jira cloud or not working

Mahender Bogi May 4, 2022

Im still facing same issue after making below changes. Can someone help??

Jira Settings > System > Global Permissions and make sure that the “atlassian-addons-admin” group has the "Browse users and groups" Permission. 

Raised ticket, support is not able to do anything: https://tempo-io.atlassian.net/servicedesk/customer/portal/6/TCS-37252

Raised ticket with Atlassian cloud as well, they also didn't respond?



 I have raised P1 ticket with atlassian cloud to have a quicker solution, but no response even after 12hrs.

2 answers

0 votes
Elísa Erludóttir May 5, 2022

Hi Mahender

Both Atlassian and Tempo are investigating the problem on your instance. We will continue assisting you with the tickets you raised.

Best regards,
Tempo Support.

0 votes
Dirk Ronsmans
Community Leader
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May 5, 2022

Hey @Mahender Bogi ,

We cant see the content of those tickets so could you write out your issue here a bit more in detail?

Depending on what the issue is it might be the responsibility of Atlassian or Tempo.

Mahender Bogi May 6, 2022

@Dirk Ronsmans 

please find the details below from tempo & atlassian


  • Hi Mohammed
    We looked deeper into the logs and this morning when we try to enable the time tracking module for this instance we get an error message from Atlassian:

    plugin key: is.origo.jira.tempo-plugin
    client id: 8021f0fc-23d3-4449-84a9-416cdbc286fb
    http status from Atlassian: 400
    error response from Atlassian: The provided time tracking module key does not exist



  • Your request status changed to Atlassian Investigating.
    06/May/22 9:19 AM

    Tempo Support

    06/May/22 9:19 AM

    Hi Mohammed

    When the customer re-installed the addon this morning it looks like the base plugin was not installed as well, Tempo only got a lifecycle event for the addon, not for the base plugin.

    Best regards,


Mahender Bogi May 6, 2022

@Dirk Ronsmans  tempo addon suddenly stopped working and upon reaching tempo support they advised me to uninstall and reinstall the addon, said that there wont be any data loss for it. I did that but issue is still persisting, finally they told Atlassian needs to look at their end.

Atlassian is not able to figure out too, its still between both. In between we are blocked on this from past 3days.

Mahender Bogi May 6, 2022

I dont know if theres something got changed in JIra, I see issues with xray addon as well today. Raised ticket with xray support.

Tempo  - Its been 3days now.

Xray addon - It started today - Not able to load test case steps in a test case. This was working fine till afternoon today.

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