Tempo fails to log time - returns "404 not found" error

[Anna Gribacheva]

Hi, my team and myself started getting an error "404 not found" today when trying to log time (screenshot).

Log out and log in back doesn't help, as well as plugin disabling and enabling back.

Yesterday everything worked just fine.

Thank you. 

[Susanne Götz _Tempo_ · Accepted solution]

Hi all, 

A fix for the Tempo Chrome tracker extension has been released on Cloud

Regards,

Susanne Götz
Tempo team

[Christophe Benoist]

Hi Suzanne, 

Still getting the error. 

We have just activated the Tempo FREE TRIAL yesterday and My Work returns a 404 error. 

I am using Chrome

Thanks for your help, 

Christophe

[Susanne Götz _Tempo_]

Hi @Christophe Benoist ,

Can you please create a ticket for this in our Tempo support system (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) as the original problem here was for the Tempo Chrome Tracker, not the My work view.

Screenshots might help us to investigate this problem

Best regards,
Susanne 

[Christophe Benoist]

Thanks @Susanne Götz _Tempo_ 

I have just created a ticket : 

https://tempo-io.atlassian.net/servicedesk/customer/portal/6/TCS-21142

Thanks for your kind help !

Regards, 

Christophe 

[Susanne Götz _Tempo_]

Thank you.

Regards,

Susanne

[david.knaisch]

My team is also affected by this issue. 

[Anna Gribacheva]

Guys, 

Got a reply from tempo support, just to let you all know. 

Thank you for reaching out to us.

We have confirmed this to be a bug with the extension, and have registered this issue to the development team for a fix. You will be notified once the fix has been released and until then the status of this ticket will be set as On-hold.

Thank you for your understanding.

[Jake_Oxley]

Same issue with my team, stopped working yesterday.
Hoping this fix comes today, time trackers are stacking up!

[Anthony]

Same here when using the chrome extension, it is very annoying. Have to log it directly on the my work view to get it to work.

[Christophe Benoist]

Hi Anna, 

Is it still working for you ? 

I have the same issue on my work... we activated Tempo Planner yesterday. 

All other functionalities are OK. 

Thanks for your help, 

Christophe

[Anna Gribacheva]

Hey Christophe, 
Yes, it's working just fine - I did check a minute ago. 

[Christophe Benoist]

Thanks Anna, 

Could you please send me the URL you have in the address bar ? 

And which version of Chrome are you using ? 

Here's mine : 

Version 79.0.3945.79

[Adam Polkinghorne]

And for us as well

[Jackson Lin]

Same on my team, is anyone solving this problem?

[Götz Christ]

Same on our team, not working the whole afternoon and evening.

Come on Tempo!

[obk]

Same for my team

[Fabian Estevez]

Same here.

[Farid Saud]

Same in our team