Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Tempo accounts import error - "Lead is not a valid user"

Hi,

I am trying to import updated accounts and using the same template as i have in the past. My username is set as the Account Lead Username and Name on all accounts but i get the following error when trying to import - "Lead is not a valid user"

 

Screen Shot 2018-09-28 at 12.14.09.png

1 answer

I have found an answer to this, Before you import the Accounts CSV into Tempo Cloud, you need to manually match the current user key from Jira Server to the new Atlassian Account ID.

The atlassian account ID is a numerical string found by browsing Users in Jira cloud, clicking the username to administer, the copy the last string of text from the URL. Replace the Jira Server user key with this new Atlassian cloud ID.

1) Export Accounts CSV

2) Ensure the CSV headers are 

Account Key;Account Name;Customer Key;Customer Name;Contact;Category Key;Category Name;Account Lead Username;Account Lead Name;JIRA Project Keys;Global Account;Monthly Budget;Status

3) In the export from Server, you will likely see 2 fields for Users. "User.IdName";"User ID" for example.

Replace the "User.IDname" (this will be Joe.Bloggs for example). with the unique Atlassian ID from the users management URL.

E.G. https://admin.atlassian.com/s/instanceID/users/12k23421ll232   << This.

4) Repeat for all users.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

🤺 Atlympic Event: Partnerships

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

56 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you