Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Tempo accounts import error - "Lead is not a valid user"


I am trying to import updated accounts and using the same template as i have in the past. My username is set as the Account Lead Username and Name on all accounts but i get the following error when trying to import - "Lead is not a valid user"


Screen Shot 2018-09-28 at 12.14.09.png

1 answer

I have found an answer to this, Before you import the Accounts CSV into Tempo Cloud, you need to manually match the current user key from Jira Server to the new Atlassian Account ID.

The atlassian account ID is a numerical string found by browsing Users in Jira cloud, clicking the username to administer, the copy the last string of text from the URL. Replace the Jira Server user key with this new Atlassian cloud ID.

1) Export Accounts CSV

2) Ensure the CSV headers are 

Account Key;Account Name;Customer Key;Customer Name;Contact;Category Key;Category Name;Account Lead Username;Account Lead Name;JIRA Project Keys;Global Account;Monthly Budget;Status

3) In the export from Server, you will likely see 2 fields for Users. "User.IdName";"User ID" for example.

Replace the "User.IDname" (this will be Joe.Bloggs for example). with the unique Atlassian ID from the users management URL.

E.G.   << This.

4) Repeat for all users.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events