Because we are migrating from server to cloud, we would like to export/import accounts.
But importing into cloud does not work:
1. Screen: Selecting file. Works.
2. Screen: Mapping attributes. Works.
3. Screen: Validation. In the last tablecolumn "Validation" I get a message on every row:
"No account key suppliedInvalid Account Name - No name suppliedNo lead supplied"
But I think the csv must be valid. Even if I import the downloaded template.csv provided by tempo plugin I get these errors.
I have found an answer to this, Before you import the Accounts CSV into Tempo Cloud, you need to manually match the current user key from Jira Server to the new Atlassian Account ID.
The atlassian account ID is a numerical string found by browsing Users in Jira cloud, clicking the username to administer, the copy the last string of text from the URL. Replace the Jira Server user key with this new Atlassian cloud ID.
1) Export Accounts CSV
2) Ensure the CSV headers are
Account Key;Account Name;Customer Key;Customer Name;Contact;Category Key;Category Name;Account Lead Username;Account Lead Name;JIRA Project Keys;Global Account;Monthly Budget;Status
3) In the export from Server, you will likely see 2 fields for Users. "User.IdName";"User ID" for example.
Replace the "User.IDname" (this will be Joe.Bloggs for example). with the unique Atlassian ID from the users management URL.
E.G. https://admin.atlassian.com/s/instanceID/users/12k23421ll232 << This.
4) Repeat for all users.
I tried it with all sorts of valid csv-formating like double-quotes and with our accounts export from jira server (we also use letters as as keys) and I created the lead user in the cloud...
I also created just one single demo account in the cloud, with exinsting user als lead... then i exported that account, but it was not possible to re-import that csv.
I will double check the documentation, maybe I missed something.
Thx for your help anyway, must be something with our data if its working for you!
Did you manage to get this working. We are experiencing exactly the same issue.
Steps from Server -> Cloud
Steps from Cloud -> Cloud
Hope to hear from you soon.
Hi @maystormgames ,
I found the issue from our side. We allready configured Jira and Tempo in our own language (which is Dutch, as you can see in the error message).
After inspecting the response from the api request we saw that we did send the correct information but the error message told us he was looking for the Dutch values.
After switching Jira, my account and everything I could find back to English AND clearing the cache and logging out and back in again, it worked.
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