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Tempo Timesheets: Unable to import accounts.csv (Bug?)

Because we are migrating from server to cloud, we would like to export/import accounts.

But importing into cloud does not work:

1. Screen: Selecting file. Works.

2. Screen: Mapping attributes. Works.

3. Screen: Validation. In the last tablecolumn "Validation" I get a message on every row:

"No account key suppliedInvalid Account Name - No name suppliedNo lead supplied"

But I think the csv must be valid. Even if I import the downloaded template.csv provided by tempo plugin I get these errors.

2 answers

0 votes


Unfortunately I can not see your screenshots. Did you map correctly the account key? I imported accounts from Server to Cloud this Saturday and worked fine for me.

Download template



Downloaded template looks like this:


Import downloaded template:

step3.PNGMap attributes (even its a template provided by tempo)


Then validation fails


I guess the problem with the lead is that this user does not exist in Cloud.

I checked my account keys and names and the account key consisted of letters and account name did not have the ":" sign. Maybe it is the reason. Though I am not sure.

I tried it with all sorts of valid csv-formating like double-quotes and with our accounts export from jira server (we also use letters as as keys) and I created the lead user in the cloud... 

I also created just one single demo account in the cloud, with exinsting user als lead... then i exported that account, but it was not possible to re-import that csv.

I will double check the documentation, maybe I missed something.

Thx for your help anyway, must be something with our data if its working for you!

Hi @maystormgames 

Did you manage to get this working. We are experiencing exactly the same issue. 

Steps from Server -> Cloud

  1. Export all accounts to CSV file
  2. Edit this file so Account Lead ID and Account Lead Name are in this file correct
  3. Go to tempo in cloud -> import/export
  4. Select the file and map the values
  5. Error that the account key and account name are not correct 

Steps from Cloud -> Cloud

  1. Create a fake account on tempo cloud
  2. Export this account
  3. Import this account
  4. Same error

Screenshot 2021-04-17 at 09.31.09.png

Hope to hear from you soon. 

randy I'm New Here Apr 17, 2021

Hi @maystormgames ,

I found the issue from our side. We allready configured Jira and Tempo in our own language (which is Dutch, as you can see in the error message). 

After inspecting the response from the api request we saw that we did send the correct information but the error message told us he was looking for the Dutch values. 

After switching Jira, my account and everything I could find back to English AND clearing the cache and logging out and back in again, it worked.

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