Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Tempo Timesheets: Unable to import accounts.csv (Bug?)

Because we are migrating from server to cloud, we would like to export/import accounts.

But importing into cloud does not work:

1. Screen: Selecting file. Works.

2. Screen: Mapping attributes. Works.

3. Screen: Validation. In the last tablecolumn "Validation" I get a message on every row:

"No account key suppliedInvalid Account Name - No name suppliedNo lead supplied"

But I think the csv must be valid. Even if I import the downloaded template.csv provided by tempo plugin I get these errors.

2 answers

0 votes

Hello,

Unfortunately I can not see your screenshots. Did you map correctly the account key? I imported accounts from Server to Cloud this Saturday and worked fine for me.

Download template

step1.PNG

 

Downloaded template looks like this:

step2.PNG

Import downloaded template:

step3.PNGMap attributes (even its a template provided by tempo)

step4.PNG

Then validation fails

step5.PNG

I guess the problem with the lead is that this user does not exist in Cloud.

I checked my account keys and names and the account key consisted of letters and account name did not have the ":" sign. Maybe it is the reason. Though I am not sure.

I tried it with all sorts of valid csv-formating like double-quotes and with our accounts export from jira server (we also use letters as as keys) and I created the lead user in the cloud... 

I also created just one single demo account in the cloud, with exinsting user als lead... then i exported that account, but it was not possible to re-import that csv.

I will double check the documentation, maybe I missed something.

Thx for your help anyway, must be something with our data if its working for you!

Hi @maystormgames 

Did you manage to get this working. We are experiencing exactly the same issue. 

Steps from Server -> Cloud

  1. Export all accounts to CSV file
  2. Edit this file so Account Lead ID and Account Lead Name are in this file correct
  3. Go to tempo in cloud -> import/export
  4. Select the file and map the values
  5. Error that the account key and account name are not correct 

Steps from Cloud -> Cloud

  1. Create a fake account on tempo cloud
  2. Export this account
  3. Import this account
  4. Same error

Screenshot 2021-04-17 at 09.31.09.png

Hope to hear from you soon. 

randy I'm New Here Apr 17, 2021

Hi @maystormgames ,

I found the issue from our side. We allready configured Jira and Tempo in our own language (which is Dutch, as you can see in the error message). 

After inspecting the response from the api request we saw that we did send the correct information but the error message told us he was looking for the Dutch values. 

After switching Jira, my account and everything I could find back to English AND clearing the cache and logging out and back in again, it worked.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Staying organized with Jira: best practices for a better project management

Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...

356 views 2 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you