Tempo Timesheets Cloud setup - I need help setting up for the first time

[Rob Horan]

I am assisting a team with setting up Tempo Timesheets for the first time in Jira Cloud.  There are already time entries in place, that were migrated from Server to Cloud.  Previously the team was using WorklogPro but there is no Cloud version.

I have tried this on two different cloud test sites.  Neither is working. 

I have all permissions - global, project, tempo - and on one of my sites, I can't even log time.  When I try, I get an issue not found error. I don't understand how that's possible since I'm clicking Log Time on the issue itself, but there it is.

I have tried to reach out to support but all they have given me is a link to a document about permissions.  I have the permissions and nothing is working.

What needs to be in place for me to log time and to run a report of time logs?

[Susanne Götz _Tempo_]

Hi Rob, 

Sorry to hear that you encounter problems getting started with Tempo Timesheets. 

As I am not sure where you are currently with the setup, I might be giving you information you already have. 

After installing Tempo, please make sure that the 
- atlassian-addons-admin group is set to all permissions in the JIRA Settings, System, Global permissions. 
- atlassian-addons-project-access project role is set to all permissions in the Project Permission Scheme of all projects.

In JIRA Settings, System, Global permissions, make sure that the Tempo specific permissions are given to users. Most of these permissions are administrative permissions and should be given to the respective users. 
The Tempo Timesheets Access permission (or Tempo Planner Access, Tempo Cost Tracker Access permission, depending on the apps that are installed) needs to be given to all users who need to access the Tempo apps

To log time on issues, users need to have the Browse Projects and Work on issues permission for the projects the issues are part of. These are native JIRA project permissions, https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/.

When you have gotten here, users should be able to log time in Tempo and view their own worklogs in their Tempo, My Work view, or in Tempo Reports. 

The permission to view worklogs of other users or log time for other users can be given either on JIRA project level or on Tempo Team level. 
On JIRA project level, access to

- view worklogs of other users is given via the View All Worklogs permission

- log work for other users is given via the Log Work For Others permission. 

These permissions are part of the JIRA project permissions.
These permissions give access to view the worklogs of all other users who are logging time on issues of the project. 

On Team level (you need to have created Teams in Tempo to use this option), users can be given the permission to 

- View worklogs, to view worklogs of team members and

- Manage worklogs, to create, edit and delete worklogs of team members. 

Team leads have these permissions by default. Other users can be given these permissions via Tempo Permission roles (Tempo, Settings, Permission Roles, see also https://help.tempo.io/cloud/en/tempo-timesheets/permissions-in-tempo/tempo-team-permissions/creating-team-permission-roles.html). 

Please note that when logging time for another user, this user needs to have the Browse Projects and Work on Issues permission. 

Users with the permission to view worklogs of other users can then see these worklogs in Tempo Reports, the Tempo panel in the Issue view, and the Worklogs tab of the Activity section in issues (Tempo needs to be set as Time tracking provider). 

Additionally, please note that when logging time in Tempo, worklog information is synced to the JIRA database, but the worklog owner and worklog description are anonymized. When viewing these worklogs in JIRA views, the worklog owner will be shown as "Tempo Timesheets". See also https://tempo-io.atlassian.net/wiki/spaces/KB/pages/488931333/Why+do+the+worklogs+appear+with+the+author+Tempo+Timesheets+instead+of+the+user+s+name

Best regards,
Susanne Götz
Tempo team