Tempo Timesheet become uneditable, please support asap.

[Jui Yuan Huang]

HI all, 

We installed the Tempo APP and screen become like this, not editable?

Any solutions?

Many Thanks

Huan

[Susanne Götz _Tempo_]

Hi @Jui Yuan Huang

Can you please create a ticket in our Tempo Support portal, https://tempo-io.atlassian.net/servicedesk/customer/portal/6, so we can better investigate this problem?

Information about the steps to reproduce this problem, the browser you are using and if it affects all users can be helpful. 

Can you please also let us know if a hard refresh of this view makes any difference (Windows: Shift +F5 or MacOS hold down Shift and click the Reload button)

Best regards,
Susanne Götz
Tempo team 

[Jui Yuan Huang]

Hi Susanne Götz,

Thanks for reply, this is only 1/38 users have this problem and we are curretly in trial version so have no liscense key to create the tickets. 

So could you check with your team if there is any setteing which may cause this?

Thanks

Huang

[Susanne Götz _Tempo_]

Hi @Jui Yuan Huang

There is no setting in Tempo that should cause your My Work view to becoming unresponsive. 

When you are using a trial license on Cloud, you do have a License SEN number/ Entitlement number. 

To see this information, please go to JIRA, Settings, Apps and select "Manage apps" in the sidebar. In this view, expand the "Timesheets" section to see this information.. (See also https://tempo-io.atlassian.net/wiki/spaces/KB/pages/2807955457/How+do+I+find+my+Tempo+and+Prime+Timesheet+SEN+number+and+EN+Entitlement+number). 

Best regards,
Susanne 

[Jui Yuan Huang]

Hi Susanne Götz,

Another quick question, we currently bought an TEMPO sheets in the trial since last month, Do you know where can I check the License expires and to renew it?

Thanks

Huang

[Susanne Götz _Tempo_]

Hi @Jui Yuan Huang

You can see the status of your app licenses in JIRA Settings, Apps, Manage apps, then  expand the app to see the license information. 

As Cloud licenses are subscriptions, your license should get renewed automatically. In case your license is not renewed automatically, you will need to contact Atlassian, as they are handling all our licenses (support.atlassian.com). 

Best regards,
Susanne 

[Jui Yuan Huang]

THANKS!!

[Dirk Ronsmans]

@Jui Yuan Huang 

do you maybe have an addblocker installed in your browser? Seems like it's trying to show a popup/screen which can't  come through

[Jui Yuan Huang]

In browser , addblocker is already off.  could be any possibilities?

[Jui Yuan Huang]

NA