It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

TTS - use due date as SLA Value

Team TI/BA Nov 30, 2016

Hi,

I'd like to use the JIRA Due Date as SLA Value.

image2016-11-30 17:42:22.png

But Due Date is only a date field, not a date time field. The expected target date in TTS is <Due Date> 12:00 AM.

image2016-11-30 17:42:58.png

Is it possible to tell TTS that every "Resolved Date" on the same day "Due Date" is okay? Expected Target Date should be the end of the Due Date.

Best regards,

Wilm

 

1 answer

0 votes
Tuncay Senturk Community Leader Dec 01, 2016

Hello Wilm,

Using Due Date has no special behaviour in SLA target Date calculation. If you set 06 Oct 2016 as due date, JIRA gives us 06 Oct 2016 12:00 AM.

That's why the calculation is done according to 12:00 AM

Regards

Tuncay

Team TI/BA Dec 04, 2016

Hi Tuncay,

Thanks for your answer. I'll try to change the "Resolved Date" to a date only custom field (no time), hopefully that helps.

Regards,

Wilm

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Posted in Marketplace Apps & Integrations

Demo Den Ep. 4: Continuous Integration with CircleCI & Jira Software

Get ready! Demo Den Episode 4 is coming your way on Tuesday, May 28, 2018 with a Continuous Integration and Delivery special demo. CircleCI Director of Solutions Engineering, Eddie Webb will show us ...

409 views 0 4
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you