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TTS - use due date as SLA Value

Team TI/BA Nov 30, 2016


I'd like to use the JIRA Due Date as SLA Value.

image2016-11-30 17:42:22.png

But Due Date is only a date field, not a date time field. The expected target date in TTS is <Due Date> 12:00 AM.

image2016-11-30 17:42:58.png

Is it possible to tell TTS that every "Resolved Date" on the same day "Due Date" is okay? Expected Target Date should be the end of the Due Date.

Best regards,



1 answer

0 votes
Tuncay Senturk Community Leader Dec 01, 2016

Hello Wilm,

Using Due Date has no special behaviour in SLA target Date calculation. If you set 06 Oct 2016 as due date, JIRA gives us 06 Oct 2016 12:00 AM.

That's why the calculation is done according to 12:00 AM



Team TI/BA Dec 04, 2016

Hi Tuncay,

Thanks for your answer. I'll try to change the "Resolved Date" to a date only custom field (no time), hopefully that helps.



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