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I defined SLa for a software project but dont pause it at the beginning of the definition !!!! After creation some issues, I configure Pause for Sla. This SLA for issues that have been created before the Pause setting, it does not stop.

How does this SLA stop for beforehand????
The time for the issues before the Pause SLA setting is still in progress.

Please Tell me.


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Answer accepted


Actually, your request is not clear.

Could you raise a support ticket to TTS team here? Please clarify with screenshots and even issue history would be great.


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