Hi. Our team is struggling with the Zendesk/JIRA integration when it comes to the comments sync. Zendesk comments get synced into the dedicated tab called "Zendesk Comments" in the issue comments section. Unfortunately, this has several caveats - among others it is easy to be missed (unless a JIRA user looks into the tab, he doesn't know there is a content).
Is there a way how we can automate the content sync between the standard Comments and the synced Zendesk comments, so a JIRA user uses just one screen (= the standard Comments tab) and the automation takes care of the rest?
So the workflow is:
1. Issue created from Zendesk and synced into JIRA.
2. JIRA syncs the content of the "Zendesk Comments" and pushes it into standard Comments.
3. JIRA User opens the issue, reads through Comments, posts a reply.
4. Reply is synced to the "Zendes Comments" section and also then synced into Zendesk.
Thanks.
