Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Subtask cloning error / custom fields



I would have a question regarding cloning a subtask with custom fields.

When I try to do a clonging of a subtask, I get this error message: admin.errors.exception com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException: Unable to copy value from field 'Related project' to 'Related project'.

Related project is a custom field, that is a drop down list people can chose from. It is a mandatory field and it is filled for the task under which I put the subtask. The subtask inherits the Related project from the task and thus it is already filled.

Same issue with an other custom field called External ID, which is not mandatory and is just a free text field. The error message pops up either when there is a value in the original task in this field and or when it is empty.

I'm only able to create this error in PROD environment, so DEV and ACT work fine. 

Thanks in advance if you have any ideas on how to solve this.


1 answer

While I do not have an answer.  I am experiencing the same problem.  JIRA Cloud, Custom Field, Sub-task and Parent task screens are set to require the custom field which in our case is Client.  Client is a select one from the drop-down list.


I've tested this using two scenarios:  1) The parent task has a value of Client A and the sub-task has a value of Client B.  I was unable to clone the sub-task. 2) I repeated this test and this time I made the client the same for both the task and sub-task.  I received the same error in both cases.

"Can't clone this issue.  Unable to copy value from field "field name" to "field name".

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events