Structure not showing issues

[Greg Baynham]

I've recently installed the Structure app, and when I am in the Structure view I created an issue (Epic) just fine.  I then created a sub task (user story) in the Epic.  After saving the User Story it doesn't show in the Structure view.  If I go to the Issues view, I see it.  It's linked to the Epic, how do I get it to show in the Structure view.

[Dave Rosenlund _Tempo_ · Accepted solution]

Hi, Greg. Thanks for installing Structure.

In a nutshell, Structure behaves the way you tell it to. If you create an issue in an empty structure that is not bound by automation rules you previously created, it will place the issue in the structure. You implicitly told it to by creating it in the structure.

If you added a sub-task to that issue in Jira, Structure does not know you wish for it to be in the structure with its parent. Until you tell it that's what you want. :)

The most frequently used — some would say the best way — to add issues to a structure is with the aforementioned automation. That way, whether you create the issue in Structure, or outside Structure, the right issues will end up in your structure.

Suggestion: Give that automation page (and the appropriate child pages) a quick read as let us know if that doesn't get you on the right track.   

-dave [ALM Works]