Structure - Username in column Key when grouped by Assignee

[Dave Mathijs]

In Structure (Server), I have built a structure with Automation:

1. Insert JQL
2. Group by Assignee

The column Key is added by default in the View.

Some assignees have their username shown in the Key column, while other assignees have "JIRAUSERXXXXX" shown in the Key column.

Why don't these assignees/users have their normal username shown?

[David Niro · Accepted solution]

Hi @Dave Mathijs !

Andy Heinzer does a great job of describing this here.

Short version is that the user_key format was changed in Jira 8.2.  

The users you see as username were most likely created prior to 8.2.  

Best,
David

[Dave Mathijs]

Thank you for explaining @David Niro !

[Ditte Simard]

Can you look at the Key column and see what field is being used to populate it?