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Structure - Lot of users are Facing issues accessing Structure at the moment

Jay Shah
Jay Shah Oct 03, 2021

Hello All,

 

We are facing issues accessing Structure since Friday.

We have 500 Licenses . Some can use it and others cannot.

There is no pattern to it.

Is anyone else facing similar issues?

Regards,

Jay 

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Dave Rosenlund _Tempo_
Dave Rosenlund _Tempo_
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Oct 03, 2021 • edited

Sounds like it could be a permissions issue, @Jay Shah. I suggest you reach out to our support team for faster turn-around.

-dave 

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Jay Shah
Jay Shah Oct 03, 2021

@Dave Rosenlund _Tempo_  Done that already. the timezone differences make it challenging. They don't start until midnight AEST

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Dave Rosenlund _Tempo_
Dave Rosenlund _Tempo_
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Oct 03, 2021

Ah. Good.  Sorry to hear you are having trouble.

In the hopes that someone might be awake and online, like me, I tried to make sure your post and support ticket is very visible to the team. 

I'm sure the first person that reads about your situation will get back to you A.S.A.P.

Hang in there,

-dave   

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