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Sprints Located in Board Backlog are NOT Selectable In Easy Agile Sprint Sync Step

When attempting to select Sprints available for Syncing In Easy Agile, sprints that are clearly visible in the backlog are not listed as available for use. 

Sprints_Not_Showing.PNGNo_Showing_As_Selectable.PNG

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Hi Darlene, 

My name is Stephanie and I'm a developer at Easy Agile. 

One common reason this can happen is if the sprints are already in another Program Increment. For example, if "Sprint 2 - CORE/CDD PI-6" is part of an earlier Increment in your Program, it won't be available in the dropdown to be selected again in this Increment. Can you please check whether the Sprints that aren't appearing in this dropdown are part of other Increments? 

A less-common possibility is that the Sprints, while they appear on the Claims Core Team Scrum Board, aren't owned by that board. Sprints in Jira are owned by one board but do appear on other boards when an issue from the board is in that Sprint: it's "pulled in" by that issue even though it isn't part of that Board. 

Check if the sprints are already used elsewhere and we'll see what we can do for you! 

Kind regards, 
Stephanie Seymour 

PS: If you want more personalised or private support, feel free to reach out through our support desk at https://arijea.atlassian.net/servicedesk/customer/portal/2/create/30 

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