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Some tickets are not visible on Teams

Hello everyone,

I try to understand an issue with the integration of Teams with our JIRA software server.

For some issue ticket, it's working perfectly ... but for some other, it's not working.

How is that possible?

When i don't search, i find some issue.

2021-10-14 08_58_00-Window.jpg

When i search certain issue it's works well ...

2021-10-14 08_58_45-Window.jpg

But for other ... i don't find them and i don't know why.

2021-10-14 09_00_11-Window.jpg

But these tickets exist on our JIRA and i have access.
If i try to find any issue from SAPROLL project, i will not find it by teams.

And for some project, i can find some ticket but not all
2021-10-14 09_03_07-Window.jpg

Here i found it.

But if i try a newest, it doesn't show ...

2021-10-14 09_04_26-Window.jpg

How that is possible?

Do i need to reindex the project? Do i need to give me special right ? Or is it a bug from the app ?
I really don't understand here ...

At your disposal.


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