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Some of my users are unable to access Jira from Salesforce

Myra Wilson
Myra Wilson October 23, 2020

Users are receiving unable to fetch error when trying to access Jira issue information from Salesforce. As an admin I am not receiving the error.Jira error 2.PNG

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Brant Schroeder
Brant Schroeder
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October 23, 2020

Myra,

  This is usually caused by users not having sufficient privileges in the project.  Can you confirm that the user can access the project or has permissions to do so.

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Myra Wilson
Myra Wilson October 23, 2020

Thank you, I actually had to reach out to support for the connector between Salesforce and Jira. The issue was profile permission that were removed during a recent Salesforce update.

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