Some of my users are unable to access Jira from Salesforce

[Myra Wilson]

Users are receiving unable to fetch error when trying to access Jira issue information from Salesforce. As an admin I am not receiving the error.

[Brant Schroeder]

Myra,

  This is usually caused by users not having sufficient privileges in the project.  Can you confirm that the user can access the project or has permissions to do so.

[Myra Wilson]

Thank you, I actually had to reach out to support for the connector between Salesforce and Jira. The issue was profile permission that were removed during a recent Salesforce update.