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Slack JIRA integration always shares my links telling me I need to log but I am logged in

hello, I have slack bots set up with links to confluence, but the links always display saying "log in to atlassian". The thing is, I am logged in, and when I specifically share jira tickets in slack, the thumbnails loads with no issue. 


As well, when I add a link to the heading of a page, it displays the same


All the links are correct and I have the jira app installed 


please help 

1 answer

0 votes
Tony Knopp
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 10, 2022

Hey @Jason Aldridge 

Those appear to be Confluence links, installing the Confluence Cloud Slack app may help alleviate this issue for you.


However, I am able to reproduce this in some cases with the Confluence app installed as well.

We are in contact with Slack to determine if there is anything we can do to address this.


Apologies for the inconvenience while we're investigating.

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