Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,360,197
Community Members
 
Community Events
168
Community Groups

Slack Integration: Jira Cloud instance was disabled by administrator

I just re-installed the JIRA app in Slack, and now I get

"Jira Cloud instance was disabled by administrator" error each time I try /jira <url>

I suspect that removing it and then adding it back has something to do with it. I am the admin on my Jira cloud, and that's how I connected it. The initial connection part (presumably oAuth part) connects fine.

 

2 answers

Issue Solved

  • This is not related to the permissions with your project so do not go down that line.

Steps To Solve

  1. Sign into your JIRA
  2. Top "Gear" icon and pick System
  3. Select "Add Ons"
  4. On your left, pick "Manage Add Ons"
  5. In "Manage add-ons" Screen, type in Slack in the filter field, and then pick System from the pull down
  6. If #Slack appears in the list, then you have the same problem as I had.
  7. Press Configure
  8. Finally, you will find "Enable Slack Integration" being Off. Turn that on and you are all set!
  9. Go back to Slack and do the /jira <your jira url>

Thanks, worked for me

Tried again today, and still having this issue. 

I have removed Slack accounts from all of the JIRAs...

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

Apps for Confluence you won't want to miss: RSVP for September's Appy Hours

Calling all collaborators and Confluence users! Our Appy Hours event on September 29th features 4 presenters demoing functionality to superpower Confluence. Don't miss learning about these apps i...

117 views 0 9
Read article

Atlassian Community Events