Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,366,446
Community Members
 
Community Events
168
Community Groups

Setup Automation Status Change to Project Move

I want to set up an automation that when I change the status of servicedesk incident to blocked, the incident should move to some other project as story or Epic.

2 answers

1 accepted

0 votes
Answer accepted
John Funk Community Leader Dec 04, 2020

Hi Imran - Welcome to the Atlassian Community!

You cannot do a Move to another project using Automation For Jira as there are too many factors in doing a Move. You would need to move the issue manually. 

You could get notified when the issues blocked so you can do the manual move, but that's about it. 

Ok, thanks for the help @John Funk, It was something I was feeling about this move. It doesn't feel to be an easy thing to move something from one project to another project through automation. Especially when the project types are different. ServiceDesk has different parameters as compared to SCRUM which is totally a different thing. 

Imran.

Like John Funk likes this
1 vote

You could also clone the issue to a different project and issue type.

John Funk Community Leader Dec 04, 2020

Good Idea!

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events