Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Setting values during issue creation based on customer user properties

Hello,
when creating issues in the service desk as an agent, the creator must be able to select contracts of the customer. To do this, it must be possible to fill two custom_fields with values automatically. The necessary values are attached to the customer users as user properties. I'm trying to write a script which fills these 2 custom_fields with the user properties customerid and companyid from the "on behalf of" customer in the issue create screen and I can't get anywhere with it. Therefore my question: is this function realizable with Scriptrunner and if yes...how?

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

420 views 3 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you