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Set resolution on Move to closed status

Hi,

I have a lot of problems with tickets that are in a closed status but resolution is not set.

The users are moving tickets to a different issue type and at the same time from open to closed status, bypassing the screen to set resolution. Is there a way to make resolution mandatory on move as well? Or auto set if empty?

Thanks.

2 answers

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Answer accepted

>The users are moving tickets to a different issue type

This should not really be a standard process, moving issue types should be an exception.

Move issue does not have any option for post-functions, as it's not part of the workflow.  The best you can do is to use one of the scripting apps to catch "issue moved" events in a listener, check what has changed on them and set a resolution if necessary.

1 vote
John Funk Community Leader Apr 06, 2020

Hi Kevin,

You should set a post function in the workflow for the transition to Done. Set the Resolution field to Done there. 

You can run a query in ScriptRunner that will help you fix the current ones with missing Resolutions. 

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