I have a lot of problems with tickets that are in a closed status but resolution is not set.
The users are moving tickets to a different issue type and at the same time from open to closed status, bypassing the screen to set resolution. Is there a way to make resolution mandatory on move as well? Or auto set if empty?
>The users are moving tickets to a different issue type
This should not really be a standard process, moving issue types should be an exception.
Move issue does not have any option for post-functions, as it's not part of the workflow. The best you can do is to use one of the scripting apps to catch "issue moved" events in a listener, check what has changed on them and set a resolution if necessary.
It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...
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