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ServiceDesk: Administrations for SLA-Automation-rule by email notification with email accounts?

ServiceDesk: How I must administrate an SLA-Automation-rule by email notification with email accounts? The email accounts are accounts of the service team - i don't could select any account.

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Dave Mathijs
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 15, 2022

Hi @Bernd Fritsche , could you please elaborate a bit more on what the problem is and what you're trying to solve?

As I understand it, you currently have an SLA defined in your JSM service project and you would like to notify someone when it's triggered by the SLA?

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