You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
ServiceDesk: How I must administrate an SLA-Automation-rule by email notification with email accounts? The email accounts are accounts of the service team - i don't could select any account.
Hi @Bernd Fritsche , could you please elaborate a bit more on what the problem is and what you're trying to solve?
As I understand it, you currently have an SLA defined in your JSM service project and you would like to notify someone when it's triggered by the SLA?