Hi there - I am setting up a Service Desk and am having trouble assigning certain Request Types to a teammate based on Request Type and a particular Field.
Can you please share your rule details and the community will be able to help.
Hi Carlos,
We tried that but for some reason are getting an Invalid JQL error:
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@Stephanie Ma i recorded a video, maybe this video help you :)
I hope I helped you.
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@Stephanie Ma you can use the Jira Automation and use the IF/Else condition to break the business rules to attendance what you need.
Using IF/ELSE, you can use more then a custom field/request type to comparate values.
I hope I helped you.
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