Send slack message when issue hasn't been resolved by a certain time frame

mayankkedia August 9, 2023


I would like to automate the below scenario :

For issueType = Bug belonging to a certain component and priority when the issue is not resolved by a certain timeframe, I would like to send automated message (preferrably via slack) to the assignee of the ticket reminding them of the time frame in which the issue should have been resolved. 

Currently I am manually checking for the use case and sending people a reminder, but it would be awesome if I could automate this.

Any help appreciated.

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