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Search not working? Edited

We have connected the JIRA/MS Teams plugin successfully to our Jira Software privately hosted server (JIRA 8.5.1) and most of the integration works - we can comment, edit, open issues, even filter works... but we cannot search.

Any time we try searching we get "Unable to reach the server, please try again." 

The "find" chat function with the bot also doesn't work.

Is this not yet supported?

Thank you.

1 answer

Hi @Luca Colonnese ,

We would kindly ask you to contact us at so we can investigate your issue and help you out.

Best regards,
SoftServe Support Team

I've sent you a request just now, but wouldn't it be preferable to post a possible solution here for anyone else having a similar issue?


Dear Luca,

Please be informed that we have received your request and we will work on the issue in scope of #119200 ticket. We will need to investigate the issue deeper in order to help you out.

Best regards,
SoftServe Support Team

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