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Scriptrunner French charters not rendered in email subject


I currently have and issue with Jira - 7.13.5 and Scriptrunner - 5.5.6

I've created a listners that send an email on a issue update for a given value.

If I place the script in the in line dialoge box the French characters in the subject line are displayed correctly.

If I run the script as a file the French characters are returned as instantané instead of instantané.  

I've tried changing the é to é and this results in é  being displayed in the subject line.

I've been through the trouble shooting guide for French charaters and our db and setting are utf-8.

I've include a code snippet of what we have. 

def String subjectSTR = " instantané " + issue.getKey(); 
sendEmail (NominatorEmail.toString(), subjectSTR.toString(), bodyEmail.toString());

def sendEmail(String recipients, String subject, String body) {
SMTPMailServer mailServer = ComponentAccessor.getMailServerManager().getDefaultSMTPMailServer();
if (mailServer && recipients) {
Email email = new Email(recipients);
} else {
// Problem getting the mail server from JIRA configuration, log this error

 Any help would be appreciated.


1 answer

0 votes
Antoine Berry Community Leader Sep 05, 2019

Hi @Neil Dixon ,

I do send mail in french and characters are correctly parsed. I would first advise to check that your scripts are encoded in UTF-8. I use a similar method except I am using 

MimeBodyPart mailBodyPart = new MimeBodyPart()
mailBodyPart.setText(content, "UTF-8", "html")
MimeMultipart multipart = new MimeMultipart("mixed");

instead of 


Also this allows me to add attachments.

Hope that can fix your issue.


Antoine Berry Community Leader Sep 11, 2019

Hi @Neil Dixon ,

Did you notice any improvement ?

Hi @Antoine Berry 

The body of the emails are displaying fine.  The subject line still doesn't display the characters correctly.

If you have any suggestions let me know.

Thanks again.


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