Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

ScriptRunner: How to write condition for Customer Request Type (Service Desk)

Hi All,

I am trying implement the post function for automatic transition (using ScriptRunner) for certain Service Desk requests and was wondering how I can write a condition to do that?

I tried the following:

issue.get("Customer Request Type") == "IT Help"
issue.get("Customer Request Type").value == "IT Help"
issue.get("Customer Request Type").value.toString() == "IT Help"

Thanks!

1 answer

1 accepted

8 votes
Answer accepted

Hi 

So your condition should be 

So the value that the Customer Request Type has is an enigma, because is not the one you see. For example for the IT Help is

isdt/getithelp

So your condition will be

import com.atlassian.jira.component.ComponentAccessor

def cf = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Customer Request Type")
def requestType = issue.getCustomFieldValue(cf)

passesCondition = requestType == "isdt/getithelp"

 Now in order to find the value you have to use for the comparrison the trick I use is I go to the script console and run the following script

import com.atlassian.jira.component.ComponentAccessor

// get an issue that has the Request Type that you want to find the id for
def issue = ComponentAccessor.issueManager.getIssueByCurrentKey("ISDT-9")
def cf = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Customer Request Type")
issue.getCustomFieldValue(cf)

Hope that help, 

regards, Thanos

This worked.  

Thank you!

Like Joe Pursel likes this

Hey All, 

I am having the same problem, but this is not working for me. I was able to track down the request type value, it is super crazy, but it just throws a false every time. Any thoughts of what I may be doing wrong? 

import com.atlassian.jira.component.ComponentAccessor

def cf = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Customer Request Type")
def requestType = issue.getCustomFieldValue(cf)

if(requestType == "itsd/1747d241-af6a-4a7a-8514-98e314e3b09c")
{return true}

I am not getting any errors. The execution is successful, so it is hard to understand why it resolving as false. The email just never goes out. This is a custom email post function, just FYI.

Any help would be awesome. This just seems like it should be working.

Thanks,

Jason

Like # people like this

Jason, 

I was attempting the same thing. I found out that requestType is not a string, and so the == comparison won't work. This is how I solved it. 

if(requestType.toString() == "itsd/1747d241-af6a-4a7a-8514-98e314e3b09c")
{return true}

 Best, 

Dave

Like # people like this
Payne Community Leader Apr 03, 2019

Old thread, but wanted to thank you for providing the ScriptRunner console trick for getting a request type value. Saved my bacon. :-)

Like Joe Pursel likes this

Thanks to all who helped solve this puzzle. Many thanks.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

479 views 5 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you