Apparently, the ability to merge users is available via the Script Runner plug in. We have it installed and have used it extensively. It is current (version 3.05). I go to the Built-In scripts page and cannot find the "Rename User ID" script anywhere. Why is this built in script not built in to my Script Runner plugin?
It's now here:
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I suppose, that this functionality was removed in Scriptrunner 3.x, as this is supported in JIRA 6.x out of the box.
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But the rename is Jira doesnt do it well. It rename the new table app_user but don't rename the user around all other tables in Jira. Which mean if you have tools connecting to the database to look for the username (like cwd_user) it will not get the renamed user by Jira... I liked better the rename of groovy runner Martin Ubisoft
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The script also supported merging users-- which Jira does not support out of the box.
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What user authentication system are you using?
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From memory, if you've enabled any external directory, it can't rename them via the API.
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But I still have the internal directory. If I disable the external directory, will I be able to rename? I don't understand that, because all the results from my Google search say to use Script Runner to merge internal directory users with the AD users
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One step at a time - disable the external directory and re-test it. If you can edit names with only the internal directory, then that's where the problem is. If you can't, then it's something else.
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